Please read all the guidelines before you order:  ProductOrderDeliveryPaymentTerms & Conditions.

PAYMENT GUIDELINES

Please read the Payment Guidelines before you order:

Payment Methods

  • By Cheque: We will collect payment at time of delivery.
    Cheque made payable to: South Stream Seafoods Ltd. Post-dated cheques will not be accepted.
  • By Cash: We will collect payment at time of delivery.
  • By Paypal: Through Paypal to fish@south-stream-seafoods.com
  • By Bank: Transfer to HSBC A/C no. 499-808079-838.

In Case, Can’t Be Home to Accept Delivery

Please leave payment for us or make payment before the goods arrive.

Make Payment After Invoice Received

An invoice will be sent by email one day before delivery, which based on the exact weight of product packed. Please don’t make any payment before you receive the invoice.

Setup An Account

Customers can apply for a monthly credit account, however, a deposit of HK$1,500 must accompany the application. This is refundable at such time as you wish to terminate the account. Clients with accounts will receive a statement at the end of the month. Payment is due on receipt of the statement.

Outstanding Payment

Customers with an invoice 30 days or more in arrears or with two outstanding invoices, regardless of the age will not have orders processed until payment has been made.

Returns / Refund

Please check the contents of your order upon delivery as it's assumed your order has been fulfilled once the invoice has been signed. It seldom happens, but in case you are dissatisfied with any of our products or services, we will replace the product or refund all or part of your money after an assessment of your complaint has been done. If you have an issue with our products or services after delivery has been accepted please contact us within 24 hours.