Please read all the guidelines before you order:  ProductOrderDeliveryPaymentTerms & Conditions.

ORDER GUIDELINES

Delivery Schedule

We deliver every…
Tue & Fri: All locations, excluding Tuen Mun
Wed: All locations, excluding Discovery Bay and Shek O
Sat: All Hong Kong Island, excluding Shek O

Automatic Email Alert for Inactive Cart

When items are left in the shopping cart and idle for 1 hour, the system will automatically send you an email reminder.

A time-out email will be sent to you when the cart is inactive for 3 hours. All selected items have been removed from the cart. If you would like to continue shopping, please go back to our site and re-select the items again. But we cannot guarantee the availability of stock.

Best Ordering Time for Fresh & Chilled Items

Fresh seafood & meat and other highly perishable items are uploaded twice a week. Generally, this is done on Wednesday and Saturday mornings around 11:00. Please subscribe to our newsletter to get the latest news straight to your e-mail box.

See fresh item in shop, but gone after login

Some fresh, chilled and perishable items are only available for delivery on certain days. If you choose a delivery day outside of those specified dates, it would no longer be fresh or good to eat. And you will not see the item in this case.

Cut off Time

The cut off time for most orders is noon of the day before delivery date.

Please read the Order Guidelines before you order:

Order Procedure

Login: Create an account for new customers. For registered customers, log in to your account.

Choose Delivery Information: Choose the delivery area and select a delivery date.

Choose Your Product: Select the products by category bar, click into the product range and the product page. OR You can simply type the product keyword on “Search Bar”, which is the fastest way to find the specified product. Read the product description for more details. Simply press “+/-” or fill in a quantity to add to cart.

Add Favourites: Click the “heart” to add to favourites for consideration or easily repeat ordering.

Review Cart: Click the “Cart” button, use the "Qty" column to remove or change the quantity of a product. Click “Continue Shopping” button back to shopping or click “Checkout" to proceed to the next stage in the checkout process. If you don’t have any changes, simply click the “Checkout” button instead of “Cart” button. You still can review the cart but can't make any changes in this page. If you find something wrong on the quantity, simply click “Edit Products” button to return to the cart.

Delivery Information: Double check the delivery details and charge (if any). Minimum Order Amount: $300 (+$55 delivery charge). Most orders over $500 have free delivery. Due to longer travel distances and the time required to deliver to some locations, minimum order amounts are higher in some remote areas. For example: minimum order amount for Shek-O, Big Wave Bay and Po Toi O is $1,000.

Choose Payment Method:

  • By Cheque: We will collect payment at time of delivery.
    Cheque made payable to: South Stream Seafoods Ltd. Post-dated cheques will not be accepted.
  • By Cash: We will collect payment at time of delivery.
  • By Paypal: Through Paypal to fish@south-stream-seafoods.com
  • By Bank: Transfer to HSBC A/C no. 499-808079-838.

Special Instruction: Tell us your special cutting & packing instructions and special delivery instructions by filling in the relevant box. Click “Continue” to next step.

Finalize Your Order: This is a very important step. Review the order details again, make sure you read and understand all the Guidelines. Check the box and confirm you have read and agree ALL the Guidelines(Products, Order, Delivery & Payment), Terms & Conditions & Privacy Policy. Click “Confirm Order ” to complete the order.

Order Confirmation: You will receive an order confirmation by email shortly. Please be reminded that the total amount on the order confirmation is for reference only. Don’t make any payment before you receive the invoice.

Invoice and delivery schedule: Invoice with the tentative delivery schedule will send to you a day before delivery at around 5:00 pm by email.

Payment: Please make the payment after you receive the invoice.

Delivery Arrangement: Please check the tentative delivery schedule, which will be updated on the day before delivery at around 17:00. 

Check Upon Delivery: Please check the contents of your order upon delivery as it's assumed that your order has been fulfilled once the invoice has been signed. If you have an issue with our products or services after delivery has been accepted, please contact us within 24 hours.