Delivery Information

Please Note: A link to the delivery schedule will be sent with your invoice. The delivery schedule changes from day to day so make sure you check each time you receive your invoice.

* Please note: Your building must have a functioning lift for deliveries above the third floor.

* Deliveries are restricted to addresses within 30m of a legal parking space. If the driver is not able to legally park you must meet him at the closest legal stopping area to pick up the goods from the vehicle.

Minimum Order Amount

$300. Free delivery applies to orders of $500.00 or greater**

If you can't be home to accept delivery or have your helper accept delivery we can leave the goods for you.  For us to do this however you must:

  1. Arrange with your building management to have the goods left with security. management or the concierge if you have one.
  2. If management will not accept this responsibility we can leave the goods outside your door in a styrofoam box with ice packs or in a cooler bag*. These will keep goods cool all day. This is done at your risk and is your responsibility. We must be able to gain access to your building so either the building must have someone that can open the door or we must be given a door code. Having us buzz all your neighbours and beg to be let in is not cool.
  3. If you are not going to be home please inform us first so we can prepare your goods, the boxes and ice packs in advance. Please note some frozen items such as bread, pies, thin fillets of frozen fish and frozen berries will  likely soften if kept in these boxes for many hours.
  4. If you are not home to receive the goods please leave payment for us or make payment before the goods arrive.
  5. Please note: If we attempt delivery and nobody is home, we cannot access the building or are refused entry by the building management, your goods will be returned to our office. A delivery fee will have to be paid for redelivery on our next delivery day to your area. We will freeze goods by request however you are still responsible for the cost of your order regardless.

*Cooler Bags are left as a courtesy and must be returned. Cooler bags not returned will incur a $200 replacement charge.

Delivery Areas

At the moment we deliver to:

  • The Peak
  • Happy Valley
  • Mid Levels
  • Tai Hang
  • Causeway Bay
  • Wanchai
  • Pokfulam
  • Shouson Hill
  • Deepwater Bay
  • The South Side (Repulse Bay, Chung Hom Kok, Stanley, Tai Tam)
  • Kowloon Tong
  • Yau Yat Tsuen
  • Ho Man Tin
  • Tsimshatsui
  • Clearwater Bay
  • Sai Kung (excluding the Country Park)
  • Shatin
  • Hong Lok Yuen
  • Royal Palms
  • Fairview Park
  • Discovery Bay

For other locations please give us a call to see to check on delivery details. Our office number is 2555 6200

Delivery Charge - orders less than $500.00

$55 (plus Ma Wan surcharge**, if applicable)

Exceptions:

Free Delivery (except Ma Wan**) Mininum orders for Shek-O, Big Wave Bay and Po Toi O is $1,000. We do not deliver to Sai Kung Country Park.

** Ma Wan - A $40 surcharge is levied as we are charged this to enter Park Island. If more than one household has ordered for delivery the same day this charge is split between all.